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31% ATM users claim they had to wait in a queue for their last transaction.

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According to a Gilani Research Foundation Survey carried out by Gallup & Gilani Pakistan, 31% ATM users claim they had to wait in a queue for their last transaction.

A nationally representative sample of men and women from across the four provinces who answered in the affirmative about using an ATM card was further asked, “Thinking about the last time you used an ATM, did you have to wait in the queue or you came, used the ATM and left?” In response to this question, 69% said there was no waiting period, while 31% said they had to wait in a queue outside the ATM.

Bilal I Gilani, Executive Director at Gallup Pakistan adds “As various initiatives for financial inclusion and digital financial services are being launched, this survey finding shows a great gap in service delivery of DFS in the country. Long queue time may possibly be a significant hurdle to larger penetration of ATM use as well as more frequent use. With around 13,000 ATM’s for a population of 100 million+ adults, the findings come as no surprise.”

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