Experience by Mechanism: Fairness; Timely resolution; Affordability; Would go to mechanism again
According to the findings of the World Justice Project Report on The Rule of Law in Pakistan based on a Gallup Pakistan Survey in urban Pakistan, in 2016, overall, respondents that took their dispute to a traditional, customary, or local leader reported the most positive experience in terms of speed (90%) and affordability (96%) of the dispute resolution process. Meanwhile, those who opted for a formal mechanism were the most satisfied with the fairness of the courts (100%). Despite being the least satisfied on average with the speed (40%) and cost (0%) of resolving the dispute, 88% of the respondents were most likely to use courts again.
In Pakistan, the survey was conducted between May and September in 2016 through face-to-face interviews in 2,100 households distributed proportionally across the five urban areas of Faisalabad, Karachi, Lahore, Peshawar, and Quetta.